Terms & Conditions

According to the legislation of the Republic of Latvia, the owner of the online store must specify the terms of delivery and return of goods, as well as the right of withdrawal. Such a disclaimer is referred to as a Distance Agreement.

Distance Agreement

The seller of the goods offered in this Online Store, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, enter into the following Agreement:

The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.

Delivery and Payment Procedure

The Buyer orders goods through this website, specifying the type and quantity of the goods. The Buyer can pay for the goods using the payment tools integrated into the Online Store or by paying the invoice prepared by the Seller and sent to the Buyer via email. The invoice is prepared electronically and is valid without a signature.

The Seller ensures the delivery of goods within 20 days from the moment the payment is received, coordinating the delivery time with the Buyer.

Right of Withdrawal and Returns

The Buyer has the right to withdraw from the product within 14 calendar days from the moment of receiving the Product by sending a withdrawal letter to the Seller. The Seller will send the withdrawal form to the Buyer via email upon request.

The Buyer is obliged to return the product to the Seller within 7 days after sending the withdrawal letter. All expenses incurred in connection with shipping the product back to the Seller shall be covered by the Buyer.

The Buyer CANNOT exercise the right of withdrawal if:

  • the ordered goods, by their nature, cannot be returned, are perishable, or are consumed quickly;

  • the ordered goods are custom-made directly for the Buyer according to an individual order (Personalized designs are non-refundable!);

  • the Buyer has opened the packaging of an audio or video recording, or computer software.

Section 12, Paragraph Six of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the term of exercising the right of withdrawal". The Seller reserves the right to deny the Buyer the right of withdrawal or to withhold a compensation fee if the product is damaged, handled carelessly during use, or if the instructions were not followed, if the original packaging of the product is lost, or if its packaging is significantly damaged.

Data Processing

By entering the necessary information when placing an order, the Buyer confirms that they have read and agree that the data provided by them is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of Latvian legislation. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified email address.